Refund policy

Return & Refund Policy

Last Updated: [Insert Date]

Thank you for shopping with us. We aim to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, please review our Return & Refund Policy below.

Returns

We accept returns under the following conditions:

Eligibility for Return

You may request a return if:

  • You received the wrong product

  • The product is damaged or defective

  • You received an incorrect size or color

Return Conditions

  • Return requests must be made within 48 hours of receiving the product

  • The item must be unused, undamaged, and in its original packaging

  • Proof of purchase (order number, receipt, or confirmation email) is required

  • Return shipping cost will be paid by the customer, unless the item delivered was incorrect or defective

Exchanges

We offer exchange services for eligible items.
Once the returned product is received and inspected, we will dispatch the replacement within 3–5 business days.

Refunds

Refund Eligibility

Refunds are only offered if:

  • The product is damaged or defective

  • The wrong item was delivered

  • The item is not available for exchange

Refund Not Provided For

  • Change of mind

  • Sale or discounted items

  • Used or worn products

  • Items without original packaging

Refund Method

If approved, your refund will be issued via:

  • Bank Transfer

  • Easypaisa

  • JazzCash

Refunds typically take 5–7 business days after we receive and inspect the returned item.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Undergarments

  • Cosmetics

  • Personal care items

  • Customized or personalized products

Contact Us

To request a return or refund, please contact us at:

  • Email: [zammart001@gmail.com]

  • Phone/WhatsApp: [03206894934]